Virtual Technician
Keeps You on the Road and Out of the Shop
Your engine is the heart of your business. Keeping it running well is critical to your staying on the road and making money. Now, wherever you drive, Virtual Technician will help you keep your engine in tip-top shape. Virtual Technician monitors your engine so whenever something goes wrong, you will immediately be notified as to how serious the problem is, and whether you need to pull over as soon as possible, or if you can wait until your next scheduled maintenance. Virtual Technician is supported at our over 800 dealer and distributor locations across the U.S. and Canada.
Stay on the Move. Not on Hold.
As soon as something happens, you receive an email with:
- Fault code and description
- Severity of the service
- Contact information for the Customer Support Center (CSC)
- Service facility locator
Your service location is contacted ahead of time so the right parts will be there when you arrive and a skilled technician will be ready to roll with repairs. This means less time in the shop and more time driving.
Uptime increases because parts and technicians will be standing by. Labor costs are reduced due to electronic reporting. And productivity is increased. With Virtual Technician on your team, the frequency and the severity of problems in the field are a thing of the past.
Visibility Package
You also have the option of remotely monitoring vehicles from state to state to ensure your trucks are performing at their highest level. The system allows tracking of: location, travel history, stop time, idle time, total mileage and by state, fuel consumption, diagnostics, and other trip-reporting functions. Safety features, such as ZAlert, send messages for incidents such as collisions or dead batteries, while stolen vehicle tracking becomes very helpful when you need it. This overall “health report” for your business will help you manage repair costs so you can stay ahead of expenses and ahead of schedule instead of stuck on the side of the road.
